Related skills
okta jira google workspace macos mdm📋 Description
- Provide timely and effective technical support to employees via email and our ticketing system.
- Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
- Resolve technical problems with web services, including Slack, Confluence or Jira.
- Prepare and configure new employee workstations, including hardware setup, software installation, preparing shipments and managing assets for the local office.
- Maintain detailed records of user requests and resolutions in the ticketing system (Jira Service Management - a plus).
- Escalate complex issues to senior IT staff when necessary.
🎯 Requirements
- Minimum of 2 years of experience in a technical support or helpdesk role.
- User account and identity management systems
- Endpoint operating systems (Windows and/or macOS)
- Mobile device management (MDM) solutions
- Troubleshooting hardware, software, and network-related issues
- Experience providing remote support to a distributed workforce
🎁 Benefits
- Grow Together: Join a culture that champions growth and collaboration.
- Lead by Example: Every team member can inspire and make an impact.
- Results-Driven: Focused on meaningful outcomes and progress.
- We Are Well-Makers: Contribute to healthier, happier lives.
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