Related skills
edr sharepoint exchange online psa mdr📋 Description
- Monitor and manage helpdesk tickets from start to finish.
- Provide Tier 1-2 IT support for clients.
- Troubleshoot hardware printers and end user systems.
- Communicate updates clearly to users; track time entries.
- Maintain professional, client focused support and documentation.
🎯 Requirements
- 1+ year MSP/managed services experience.
- Strong troubleshooting and customer service skills.
- Familiarity with MSP tools: RMM, PSA, IT Glue, EDR/MDR.
- Microsoft 365 administration including Exchange Online, SharePoint, Entra.
- Teams administration preferred.
- Excellent written and verbal communication.
🎁 Benefits
- 401(k) with company matching.
- Medical, dental, and vision insurance.
- Life insurance and disability coverage.
- Unlimited paid time off.
- Weekly DoorDash meal benefit.
- Certification bonuses and professional growth opportunities.
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