Related skills
windows customer service itsm ticketing remedy📋 Description
- Provide help desk support for all apps via phone/email.
- Troubleshoot/diagnose customer tech issues using available resources.
- Collect information to escalate unresolved issues.
- Document tickets thoroughly in Remedy Ticket Management System.
- Cradle-to-Grave follow-through on tickets with attention to detail.
- Maintain current knowledge of relevant technologies.
🎯 Requirements
- At least 1 year related experience.
- 1+ years customer service or help desk experience.
- Troubleshooting network, desktop, and/or systems hardware/software.
- Excellent communication and problem-solving skills.
- Willing to work overtime, holidays, and weekends.
- U.S. Citizen and able to obtain Secret clearance.
🎁 Benefits
- Competitive benefits package.
- Benefits information available in Careers section of our website.
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