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google workspace macos video conferencing mfa sso📋 Description
- Provide Tier 1 onsite support for end users in a macOS environment.
- Troubleshoot hardware, software and peripherals for MacBooks.
- Assist users with Google Workspace and Slack configuration.
- Onboard/offboard new hires, provisioning assets and access.
- Configure and maintain end-user tech including monitors, keyboards and network.
- Maintain conference rooms and ensure AV systems are operational.
🎯 Requirements
- 1+ years IT support experience.
- Strong macOS troubleshooting and hardware diagnostics knowledge.
- Experience with Google Workspace administration and troubleshooting.
- Familiarity with MDM platforms (Kandji preferred).
- Understanding IAM concepts: MFA and SSO.
- Basic networking: TCP/IP, DNS, DHCP, Wi-Fi.
- Experience with video conferencing and AV systems.
- Familiarity with IT ticketing systems.
- Strong organizational skills; manage multiple requests.
- Excellent verbal and written communication.
- Ability to lift/move IT equipment up to 40 lbs.
- Willingness to work onsite at least four days per week.
🎁 Benefits
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
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