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help desk cmos remedy imds logmod📋 Description
- Provide help desk support for all applications via phone or email.
- Troubleshoot and diagnose customer technical issues with available resources.
- Collect information to escalate unresolved issues effectively.
- Document tickets thoroughly in the Remedy system.
- Provide cradle-to-grave follow-through on tickets.
- Maintain current knowledge of relevant technologies.
🎯 Requirements
- At least one year related experience required.
- 1+ years of external customer help desk support.
- Experience in technical support for network, desktop, and software.
- Must be a US citizen with ability to obtain Secret clearance.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
🎁 Benefits
- Competitive and comprehensive benefits package.
- Culture focused on teamwork and professional growth.
- Equal Opportunity Employer/Protected Veterans/Disabilities.
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