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ios windows 10 servicenow office 365 ticketing system📋 Description
- Provides technical assistance and training to system users.
- Responds to user requests by phone and in person.
- Installs and modifies PC hardware, software, and peripherals.
- Diagnoses hardware, software, and operator problems; resolves issues.
- Loads and configures OS and apps (word processing, databases, spreadsheets).
- Works with Windows, Mac, or UNIX systems.
🎯 Requirements
- 3+ years experience in an IT environment.
- Strong customer service (verbal and written).
- Strong troubleshooting skills.
- PC hardware, printers, scanners, peripherals, Mobile devices (iOS).
- Windows 10, Office 365.
- Obtain Microsoft certification within 6 months.
- Handle Tier 2 service desk calls and escalations.
- Follow up on ServiceDesk tickets to resolve promptly.
🎁 Benefits
- Contractor site with 0-10% travel.
- Possible off-hours work to support releases and outages.
- General office environment.
- Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.
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