Related skills
windows 10 servicenow office 365 ticketing system printers📋 Description
- Provides technical assistance and user training.
- Responds to user requests by phone or in person.
- Installs and modifies PC hardware, software, peripherals.
- Diagnoses hardware, software, and operator problems; suggests fixes.
- Loads and configures OS and apps (word processing, databases, spreadsheets).
- Knowledge of stand-alone and networked PCs; Windows/macOS/UNIX.
🎯 Requirements
- 3+ years IT experience.
- Strong customer service (verbal and written) to end-users.
- Strong troubleshooting skills.
- PC hardware, printers, scanners, peripherals, mobile devices (iOS).
- Windows 10 and Office 365.
- Obtain Microsoft certification within 6 months.
- Handle Tier 2 service desk calls and escalations.
- ServiceNow or other ticketing system experience.
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