Related skills
it french customer service jira english📋 Description
- Provide English & French help desk support to customers.
- Manage inquiries via phone, email, and chat.
- Troubleshoot IT software/hardware issues.
- Use ticketing tools (ServiceNow, Jira) to log tickets.
- Collaborate with team to deliver quality support.
- Work rotating shifts including weekends/holidays.
🎯 Requirements
- Fluent in English and French (spoken and written).
- Experience in contact center or customer service environments.
- Basic knowledge of IT systems, software, and hardware troubleshooting.
- Excellent communication and problem-solving skills.
- Availability to work in rotating shifts, including weekends and holidays.
- Knowledge of ticketing tools (ServiceNow, Jira, or similar).
🎁 Benefits
- Professional growth
- Dynamic work environment
- competitive salary
- Attractive benefits plan
- Benefits of law and superiors
- Development opportunities
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