Related skills
customer service jira english help desk servicenow📋 Description
- Provide technical support via phone, chat, or email to end users.
- Identify, diagnose, and troubleshoot hardware and software issues.
- Log incidents and service requests in the ticketing system.
- Escalate unresolved cases to higher-level support when necessary.
- Follow standard escalation and incident handling procedures.
- Ensure customer satisfaction through clear communication and follow-up.
🎯 Requirements
- Fluent in English (spoken and written).
- Experience in contact center or customer service environments.
- Basic knowledge of IT systems, software and hardware troubleshooting.
- Excellent communication and problem-solving skills.
- Availability to work in rotating shifts, including weekends/holidays.
- Knowledge of ticketing tools such as ServiceNow or Jira.
🎁 Benefits
- Professional growth
- Dynamic work environment
- Competitive salary
- Attractive benefits plan
- Benefits of law and superiors
- Development opportunities
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