Related skills
windows jira zendesk dns vpn📋 Description
- Serve as first point of contact for Cloud9 tickets via Zendesk or phone.
- Troubleshoot Cloud9 voice app, provisioning, portal admin, and connectivity.
- Perform user lifecycle tasks: onboarding, deactivation, bulk updates.
- Support basic hardware troubleshooting and unbricking of Cloud Hubs.
- Escalate complex issues to Level 2/3 with documentation.
- On-call rotations and weekend or emergency support.
🎯 Requirements
- 1+ years experience in a technical support/helpdesk or IT service role.
- Strong troubleshooting mindset and willingness to learn cloud communications technology.
- Excellent verbal and written communication; confident in customer-facing interactions.
- Windows OS and basic networking (IP, DNS, VPN) plus SaaS platforms.
- Experience using ticketing tools like Zendesk or Jira.
- Understanding of SAML specification to support Client Single Sign On (SSO).
🎁 Benefits
- Regional competitive benefits
- Build your own Benefits (BYOB) perk
- Local events, team building, and development opportunities
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