Related skills
customer support security quality assurance ticketing product engagement📋 Description
- Provide Tier 1 user support for Donovan and Agentic workflows.
- Create new customer user accounts per IT and security policies.
- Initial troubleshooting using templated responses.
- Submit and track support tickets to drive timely resolution.
- QA/testing of Scale Donovan and Agentic products; report bugs.
- Assist with internal Donovan tickets; may include cleared deployments later.
🎯 Requirements
- Customer service experience in Tier 1 support.
- Strong written and verbal communication skills.
- Experience triaging and resolving support tickets.
- Ability to follow IT security policies and procedures.
- Willingness to work on-site in a shift-based schedule.
- Openness to expanding responsibilities to cleared deployments.
🎁 Benefits
- Health, dental, and vision coverage.
- Retirement benefits and learning stipend.
- Generous PTO and work-life balance.
- Equity-based compensation (Board-approved).
- Commuter stipend may be available.
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