Ensure timely resolution of support requests with tech and process help.
Monitor support workload via the ITSM application.
Identify and escalate issues promptly.
Serve as initial contact for team support and tech issues.
Configure, deploy, and support PC and Mac hardware/software for HQ and remote staff.
Administer Active Directory and Email accounts; ensure security compliance.

🎯 Requirements

Minimum 2 years of help desk experience or equivalent.
Experience with incident tracking and asset management software.
Familiarity with Active Directory and O365 user administration.
Proficiency with PC & Mac hardware; Windows and macOS.
Strong communication; ability to work with all levels.
Ability to work independently, meet deadlines, adapt to change.

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