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customer service help desk it support ticketing system comptia security+📋 Description
- Provide professional IT help desk support to users.
- Log, assign, and respond to tickets per procedures.
- Document issues and resolutions in the ticket system.
- Support end devices: phones, tablets, iPhones, iPads.
- Follow change control procedures within the support team.
- Contribute to a courteous, customer-focused service.
🎯 Requirements
- CompTIA Security+ Certification
- Operate a computer for extended periods
- Occasional ability to move items up to 50 pounds
- Communicate effectively in English
- 2+ years of experience in related IT field
- High School Diploma
🎁 Benefits
- Competitive health care plans with savings accounts
- Dental and vision plans
- 401k with company match up to 6%
- Life and disability insurance
- Learning Management System with robust offerings
- Tuition Reimbursement Program
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