Related skills
customer support html jira incident management helpdesk📋 Description
- Perform incident triage and own issues until resolution or escalation
- Build relationships with internal clients (CSM, CEM, Prodsup)
- Answer and resolve incidents via chat, phone, and email
- Proactively engage in outbound calls or video with customers and CBO
- Maintain ticket backlog and track activities in Jira
- Onboard new team members on HelpDesk functions
🎯 Requirements
- Minimum 2+ years of experience preferred
- Strong solutions-oriented communication
- Customer-focused and service-oriented
- Product focus; understands platform nuances
- Collaborate with CS, engineering, and community teams
- Strong problem solving and troubleshooting skills
🎁 Benefits
- 401k & equity grants
- Free food and onsite gym at Austin HQ
- Paid parental leave
- Competitive PTO & 10 paid holidays
- Employee health, dental, and vision insurance
- Dog-friendly office in Austin HQ
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