Related skills
windows jira macos zendesk active directory📋 Description
- Provide Level 1 IT support for end users via ticketing systems
- Troubleshoot and resolve issues with email, calendar, printers, and network
- Manage Active Directory: password resets, account unlocks
- Use ticketing systems to document, track, and resolve incidents
- Escalate to Tier 2 and follow SOPs
- Communicate clearly and empathetically with users; collaborate with teams
🎯 Requirements
- English proficiency (B2 or higher)
- Strong customer service mindset
- Logical problem-solving under pressure
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic Active Directory concepts
- Experience with Jira, Zendesk, or Freshdesk
🎁 Benefits
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
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