Help Center Consultants - US Remote

📋 Description

• Consult with clients to identify needs and propose best practices.
• Design and configure high-quality apps balancing clinicians, patients, and PerfectServe.
• Prioritize and manage many tasks in a fast-paced environment.
• Engage clients through expert questioning and active listening.
• Document requirements and proposals in multiple formats (email, Lucidchart, PowerPoint, Access, Tableau).
• Configure solutions optimized for client self-administration and help center support.

🎯 Requirements

• 1–2+ years as a PerfectServe Specialist.
• Excellent written and verbal communication; lead structured discussions.
• Strong analytical skills; big-picture and details.
• Knowledge of clinical workflows and medical specialties.
• Mastery of PerfectServe platform and configuration standards.
• Exceptional customer service; team player and coach.

🎁 Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities.