Senior Product/UX writer

About Hello Heart:

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About the role:

We're hiring a Senior Product/UX writer to join Hello Heart and help us drive our mission of impacting people's lives and helping them manage their heart health. As a Senior Product/UX writer, you’ll help shape the future of Hello Heart’s app cross-experiences, focusing on our users and their heart health journey. You’ll create clear, concise, and compelling product content using a broad range of content design skills.

Product/UX writers, at Hello Heart help design and shape the entire user journey by championing the Hello Heart voice and setting the right tone. Our content experts work with a variety of stakeholders across the organization, including PMs, Engineering, Marketing, and Legal. To tell consistent stories and create a great experience for our customers.

Responsibilities:

• Craft spot-on content for every experience, selecting the ideal tone, structure, and voice.
• Collaborate on journey mapping, persona, and flow development, and develop end-to-end experiences for multiple user needs
• Define Hello Heart’s content strategy with emphasis on content types and processes
• Partner on vision work in collaboration with design, research, engineering, and product
• Create and refine information architectures to increase clarity and cohesion
• Work alongside Product Design to write and review UX experiences for our users with a great understanding of how to drive engagement in the app
• Collaborate with Marketing, Product Marketing, and Support to create compelling messages for our users through their enrollment and onboarding process
• Be a driver of Hello Heart’s evolving Tone and Voice documentation and implementation
• Have experience in genAI content strategy and design, demonstrated across a range of AI solutions.
• Value the balance of words to visual elements, content density, and highlighting user benefit.
• Have a deep understanding of UX & Consumer Marketing content principles
• Be experienced with UX research, interviewing users, surveys, and, in general, data-driven decision-making (at Hello Heart, data always wins).
• Tech-savvy, independent, organized, fast-mover, problem solver with no ego. Willing to always roll up your sleeves to help and get things done

Requirements

• UX writing skills: 5+ years of experience as a content designer or UX writer, working on consumer software products.
• Native English speaker - MUST
• Tools: Figma, FigJam, Asana, Google Suite, Ditto, and similar.
• Collaboration: Experience working closely with product designers, product managers, user research, engineering, analytics, and other cross-functional stakeholders.
• Impact: Proven experience in creating impactful content, as well as being able to define content KPIs
• Initiative: Ability to manage own projects; work within tight time deadlines; and be comfortable receiving, responding to, and incorporating feedback.
• Experience with writing using AI tools

Nice-to-haves

• Experience in the digital health industry.