Senior Product Analyst

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (200% year-on-year growth). We're looking to do the same in 2025; move into new territories and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.

Where we’re going:

Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

About the role:

We’re looking for a Senior Product Analyst to join our Analytics team and help shape the future of our digital experience across web and app.

As a key member of the Analytics team, you’ll be embedded within Product squads (including Engineering, Design, and UXR) to surface insights that drive meaningful improvements in our customer journey. You’ll partner closely with Product Managers to form hypotheses, design robust experiments, and influence product roadmaps with data-driven recommendations.

This is a full time, permanent role with hybrid working. You will be expected on site in our offices in Central London twice per week, with the rest of the time spent working from home.

What you'll be doing:

• Partner with Product squads to identify opportunities, run experiments, and deliver insights that drive measurable improvements.
• Lead end-to-end analysis of key customer journeys, from defining metrics and measurement plans to surfacing actionable recommendations.
• Ensure experiments are designed and executed with statistical rigour to maximise value and learning.
• Build scalable frameworks and best practices for experimentation, event tracking, and product analytics.
• Promote a self-serve analytics culture through documentation, enablement, and cross-team collaboration.
• Strengthen data infrastructure by working closely with Product, Engineering, Growth, and Data teams.
• Communicate insights clearly to stakeholders, influencing strategic decisions and continuous product iteration.
• Share key learnings across analytics and leadership teams to align on performance and opportunities.

Who you are:

Experience:

• 3+ years experience in a Product Analytics role, within an e-commerce or digital consumer environment.
• Experience analysing customer journeys and translating insights into product improvements.
• Proven track record in experimentation — from hypothesis formation to post-test analysis.
• Background in a quantitative discipline (e.g. Mathematics, Statistics, Economics, Computer Science, Engineering).

Skills:

• Advanced SQL; Python a plus.
• Experience with journey and event analytics tools (e.g. Mixpanel, Amplitude, GA4).
• Proficiency with data visualisation tools (e.g. Looker, Tableau, PowerBI, Metabase).
• Excellent communication and data storytelling skills.
• Strong understanding of statistical analysis and experimental design.
• Critical thinker with a problem-solving mindset.
• Skilled stakeholder manager who can influence cross-functionally.
• Highly detail-oriented with strong analytical rigour.
• Collaborative team player who thrives in dynamic environments.
• Self-driven and proactive in surfacing insights and opportunities.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential
• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Employee Pension with Smart Pension
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

#LI-Hybrid #LI-Senior