Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Our mission is to help therapists be therapists by acting as their financial back office to empower therapists to spend less time running their business and more time giving clients the help and support they need through an affordable, easy-to-use software tool with real-time human support.

Heard is growing rapidly, and could use your expertise to help us become an industry-leading software services provider for independent mental health practitioners!

Role Overview

We are seeking an experienced Community Manager to join our growing team. In this role, you will be responsible for engaging with and nurturing our online community of therapists, ultimately enabling a positive and vibrant community experience. The ideal candidate is passionate about the success of our therapists, tech-savvy, has impeccable communication skills and comfortable hosting in person and virtual events.

Responsibilities

Assist new customers in understanding and navigating the app, setting them up for a seamless and rewarding experience

Build and maintain strong relationships with our user base, understanding their needs, preferences and challenges

Plan, promote, organize and host virtual and in-person events, such as webinars and attending conferences

Proactively engage with community members across various platforms (forums, email, etc)

Analyze and provide regular reports on engagement, feedback, and issues to continuously improve engagement and community strategies

Advocate for community needs and feedback within the company

Foster a welcoming and inclusive community environment

Participate and collaborate on other engagement projects and initiatives as needed

Qualifications

Proven experience in community management, or a related role

Experience in launching community initiatives

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to build relationships

Proficiency with social media platforms, content management systems, and analytics tools

Strong attention to detail and a commitment to high standards

Proficient in Google Suite (Gmail, Docs, Sheets, Slides)

Ability to work independently and as part of a team

Flexibility to manage multiple tasks and priorities in a fast-paced environment

What You Get In Return

Opportunity to revolutionize the mental health industry and build both relationships and teams that make a tangible impact on our customers and their patients

An environment that prioritizes your psychological safety always. We empower team members to be relentlessly curious and act with 100% ownership, believing that we can go the extra mile, together

Competitive salary package and benefits, which include flexible PTO, medical coverage, retirement support, and wellness stipends

Additional Information

Heard is an equal-opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets.

Compensation is variable and is subject to a candidate’s personal qualifications and expectations. For candidates based in the SF Bay Area we offer the following OTE range: $65,000 - $85,000 per year.