Process member requests (tickets) and inform about benefits.
Contact members via phone/chat to coordinate care and scheduling.
Find doctors/clinics matching members’ needs and follow up with providers.
Collaborate with leadership and clinical staff to support practices and members.
Deliver exceptional care to HealthJoy’s US customers.

🎯 Requirements

6+ months in Customer Support/Service.
Proficiency in English (Upper-Intermediate+).
Strong critical thinking: ask questions, gather information, deduce solutions.
Adapt to frequent change.
Exceptional communication across channels (internal and external).
High empathy in daily customer interactions.

🎁 Benefits

Fully remote role with Poland residency.
HealthJoy healthcare benefits.

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