Related skills
salesforce microsoft office call center ticketing system zoom contact center📋 Description
- Develop proficiency in Nextech software for medical offices
- Answer incoming calls from the support queue
- Reply to support emails promptly
- Document and resolve incidents per Nextech guidelines
- Schedule and perform Nextech software upgrades
- Investigate software exceptions and errors
- Provide exceptional customer service
- Maintain detailed notes for each incident in the ticketing system
🎯 Requirements
- 1 year of software troubleshooting experience with customers
- Strong technical and basic computer skills
- Excellent written, verbal, and interpersonal communication
- Team oriented with ability to collaborate
- Proficient with Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word)
- Typing at least 30 WPM with 90% accuracy
🎁 Benefits
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Paid Time Off and Holidays
- Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Parental leave and life insurance coverage
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