Health Guide

📋 Description

• Serve as a trusted advisor to Transcarent Members.
• Leverage customer service and motivational interviewing skills to understand needs and wants of the Member and guide them on each step of their journey.
• Provide motivation, guidance, support and encouragement to the Member.
• Assist Members in creating and achieving a healthy vision for a successful health and care journey.
• Provide comprehensive support, which may include education, referrals, concierge activities, navigation and guidance.
• Demonstrate an ability to connect with Members across channels to build a relationship based on trust.

🎯 Requirements

• Bachelor's degree preferred or equivalent of 5 years' experience in health or healthcare, education, social work or other closely related field preferred.
• 1+ years of experience required in customer service.
• Demonstrated use of AI tools to improve efficiency, automate processes and/or enhance decision making.
• Intermediate understanding of the healthcare system, including health insurance.
• Experience with benefits navigation in a call center environment.
• Passionate about helping make the healthcare system better and easier for everyone.

🎁 Benefits

• Competitive medical, dental, and vision coverage
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Flexible 401(k) Plan with a generous company match
• Mental Health and Wellness benefits
• Protection Plans including Life Insurance, Disability Insurance
• Stock options