Manager, Recruiting Operations

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

We’re looking for an experienced Manager of Recruiting Operations to elevate how our Talent Acquisition team operates today, and build the systems that will enable how we hire tomorrow. In this role, you’ll lead our Recruiting Operations and Coordination teams, set strategy for scalable and high-quality hiring processes, and partner cross-functionally to deliver best-in-class candidate, recruiter, and hiring manager experiences. You’ll bring structure and operational excellence to a function that’s ready for its next evolution.

You will:

• Lead and develop the Recruiting Operations and Coordination teams
• Design, refine, and document end-to-end recruiting workflows that balance efficiency, quality, and scalability
• Drive major initiatives and programs, including referrals, interview training, onboarding, and employer brand work
• Oversee recruiting systems and tools with an eye towards the future, constantly evaluating emerging technologies
• Partner across People and business teams to build cohesive processes
• Leverage analytics and reporting to identify bottlenecks and measure program impact across TA
• Continuously assess and improve processes, championing change management that respects TA as the core customer
• Build and maintain a TA Ops roadmap that aligns with long-term hiring strategy and business needs

You’d be a great fit if…

• You have 7+ years of experience in people, recruiting, or operations spaces, including 3+ years of people management
• You have a customer-centric mindset, designing solutions that balance TA needs with excellent candidate and hiring manager experiences
• You excel at translating messy processes into efficient workflows
• You’re a data-informed problem solver who uses insights to guide recommendations and measure impact
• You’re an exceptional communicator, able to deliver clear, structured messaging and seamlessly guide teams through change
• You are comfortable with recruiting systems, reporting, and data flows, and can partner effectively with BizTech, analytics, or engineering teams
• You understand the importance of documentation, compliance, and process consistency, especially as teams scale
• You build trust quickly and excel at stakeholder management across TA, People, Legal, and Finance
• You stay curious about emerging tools and technologies, identifying opportunities to streamline workflows or improve data quality
• You are a strong people leader who supports career development, and creates a high-performing team environment.

Compensation and Benefits:

The starting salary for Manager, Recruiting Operations is $121,720 and increases to $179,000 based on industry tenure and experience.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development