Define and champion global Training strategy aligned with mission.
Lead and mentor Regional Training Managers and teams.
Partner with Global Support and regional leaders to align training with priorities.
Identify skill gaps via QA, CSAT, and metrics; translate into interventions.
Build learning ecosystems: e-learning, workshops, certifications, coaching.
Establish clear success measures linking learning to business impact.

🎯 Requirements

5+ years leadership in Training, L&D, or Enablement in fast-paced global Support.
Strong adult learning principles and instructional design.
Experience designing scalable onboarding and ongoing development in multi-market environments.
Analytical mindset: translate performance data into learning strategies.
Strong stakeholder management to influence cross-functional leaders.

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