Head of Strategic Operations (Sr. Manager/Director)

📋 Description

• Own design of Member Operations workflows as productized funnels.
• Own the Operations Intelligence Warehouse: throughput, quality data.
• Implement statistical process control across production workflows.
• Build queuing and capacity models for staffing decisions.
• Encode standards into Policy-as-Code for automated quality gates.
• Lead prototype-to-Engineering handoff; ship models quickly with data.

🎯 Requirements

• 10+ years in ops strategy or applied ops research.
• Management-science mindset: throughput, queuing, variance.
• Deep SQL and data modeling (BigQuery preferred).
• Low-code/AI development: AppSheet, Retool, etc.
• Workflow design experience with BPMN or equivalent.
• Strong analytics: SPC, root cause, capacity, variance.

🎁 Benefits

• Remote-friendly environment with US-only remote; Bay Area hybrid.
• Health & Wellness: $200 quarterly reimbursement.
• Commuter Support: $150 monthly for transit.
• Time Off: Flexible PTO plus 14 company holidays.
• Retirement & Ownership: 401k plus equity package.
• Team Connection: Quarterly virtual events and annual in-person summit.