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dashboards lean six sigma📋 Description
- Own daily execution of the Service Operations function as a unified system.
- Lead a team of line managers and senior managers across workflows.
- Monitor throughput, SLA adherence, quality, and capacity in real time.
- Own backlog recovery with predefined recovery playbooks.
- Dynamically manage capacity to match inflow forecasts.
- Collaborate with Product Operations to enforce financial quality.
🎯 Requirements
- 10+ years in high-volume, process-driven ops; financial services preferred.
- Manufacturing mindset: throughput, utilization, cycle time, yield.
- Track record running multi-workflow ops with parallel work types.
- Strong people leader; player-coach; stay close to the work.
- Lean and Six Sigma, SPC, root-cause analysis; certification a plus.
- Experience with financial services workflows (accounting, tax, bookkeeping).
🎁 Benefits
- Remote-friendly: work from home; US remote ok; Bay Area hybrid.
- Health & Wellness: $200 quarterly wellness stipend.
- Fresh Lunch: provided on in-office days for hybrid schedule.
- Commuter Support: $150 monthly transit reimbursement.
- Time Off: Flexible PTO plus 14 company holidays.
- Retirement & Ownership: 401k plan plus an equity package.
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