Head of Professional Services

📋 Description

• Work directly with customers to onboard, implement, and drive early adoption across key accounts.
• Hire, develop, and scale a high-performing Professional Services team.
• Scope engagements and write outcome-driven SOWs aligned to goals.
• Own end-to-end delivery, ensuring strong execution and customer outcomes.
• Define and build Professional Services offerings, including onboarding, implementation, advisory.
• Build repeatable playbooks and processes to scale engagements efficiently.

🎯 Requirements

• Experience building or leading a Professional Services, Solutions, or Implementation function at a high-growth company.
• Strong track record with technical/enterprise customers in complex environments.
• Experience scoping work, writing SOWs, and managing delivery.
• Turn ambiguous customer needs into structured, executable engagements.
• Comfort operating strategically and hands-on in early-stage or scaling environments.
• Excellent communication with both technical stakeholders and business leaders.

🎁 Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• AI Stipend