Related skills
b2b saas cross-functional leadership professional services escalation management delivery management📋 Description
- Own onboarding and expansion delivery across all customers
- Lead complex or escalated implementations
- Establish clear implementation methodology and standards
- Drive predictable time-to-value and adoption outcomes
- Create recovery plans for at-risk accounts
- Lead executive-level escalation conversations
🎯 Requirements
- Experience leading Professional Services, Implementation, or Delivery in a B2B SaaS company
- Proven track record running complex enterprise implementations
- Comfortable being escalation point with senior customer stakeholders
- Ability to translate technical limitations into business decisions
- Data-driven mindset to diagnose operational problems
- Strong cross-functional collaboration with Product, Sales, CS, and Engineering
🎁 Benefits
- Remote first culture with fully paid company get-togethers
- Health, Dental, and Short-term Disability plans with employer contribution
- Flexible time off
- 8 week Parental Leave
- $500 home office reimbursement
- Up to $500 toward self-selected learning and development
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