Head of Product Operations

📋 Description

• Partner with R&D and CX leadership to align product/service strategies.
• Codify AI-era methods; foster AI-driven service operations.
• Coach and develop the Product Operations Managers; own the ops roadmap.
• Obsess over customer experiences; use data to inform decisions.
• Implement and optimize human + AI systems with Service Design collaboration.

🎯 Requirements

• 10+ years in product operations, program management, or related; 5+ years leading teams.
• Proven success leading large-scale, cross-functional initiatives in high-growth contexts.
• Experience shipping AI-infused services (conversational self-service, agent assist) with measurable impact.
• Experience shaping product, service, and operational experiences that blend human, software, and AI.
• Exceptional communicator and relationship builder; ability to influence at all levels.
• Deep empathy for customers and internal teams; bias for action and continuous learning.

🎁 Benefits

• Stock equity is additional.
• Hybrid work with 2-3 days in-office per week.
• Growth and leadership development opportunities.
• Inclusive, mission-driven culture serving small businesses.