Head of Partner Experience, Embedded Payroll

📋 Description

• Shape and scale CX strategy & operations; grow ERs to 17k+ by FY26.
• Train Partner CX teams; scale training for Tier 2 and refine processes.
• Lead insourcing initiatives; augment CX capabilities with internal teams.
• Collaborate across GEP to improve CX and align with OKRs.
• Leverage data with BizTech and Data teams to track CX OKRs.
• Grow and empower a CX team of 10+; define career paths.

🎯 Requirements

• 10-15+ years leading CX, operations, or related roles.
• 5+ years channel/partnerships experience in scaling via partners.
• Proven enterprise SaaS experience in support roles with complex workflows.
• Experience in high-growth startup settings (Series A/B) or incubation teams.
• Familiarity with payroll systems is a bonus.

🎁 Benefits

• Equity (RSUs) for full-time employees.
• Total Rewards philosophy and competitive benefits.
• Hybrid work with 2-3 days in office per week.
• Office locations in Denver, San Francisco, and New York.
• Competitive benefits package.