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crm inventory management logistics supply chain erp📋 Description
- Lead transforming Customer Care & Collections; raise service standards.
- Own end-to-end operations across customer care, collections, retail, and logistics.
- Build capability and embed a customer-first culture across teams.
- Partner with supply chain and retail to keep operations moving fast.
- Define operational strategy to boost efficiency and profitability.
- Lead change management and continuous improvement initiatives.
🎯 Requirements
- 8-10 years of progressive operations experience; 5+ in senior roles.
- Proven success leading customer care, contact centre, or BPO operations.
- Track record of transforming service standards and building care teams.
- Strong financial acumen with budgeting and cost management.
- Experience with CRM tools, ERP systems, and inventory platforms.
- Bachelor's degree in Business, Operations, or Supply Chain; Master's preferred.
🎁 Benefits
- Hybrid work arrangement based in Ghana.
- Professional development programs and coaching partnerships.
- Family-friendly policies and flexible working arrangements.
- Well-being support and career growth opportunities.
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