Related skills
workforce management analytics salesforce outreach quality assurance📋 Description
- Lead operational support for SMB contact centres across UKI & EU.
- Drive performance and support Sales, Account Management & Customer Success.
- Build enabling capabilities: analytics, planning, QA, onboarding, and sales tech deployment.
- Develop Go-To-Market processes to embed change at scale.
- Manage stakeholders as the voice of Revenue Operations to Commercial Leaders and SMB Centres.
- Monitor performance, analyze data trends, and plan corrective actions.
🎯 Requirements
- Available for a 12-month fixed-term contract.
- Proven experience in consultancy, strategy, or operational roles (ideally contact centre).
- Operational experience leading improvements and change at scale.
- Detailed understanding of sales tech stack: Salesforce, Salesloft, Outreach, HVS, telephony.
- Process efficiency and redesign to improve ways of working.
- Strong verbal and written communication; ability to influence exec-level.
🎁 Benefits
- Healthcare and well-being benefits, parental leave, pensions.
- Generous annual leave allowances and charitable leave options.
- Country-specific benefits; ask recruiter for details.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!