Head of New Partner Experience - UKI  EU

Added
18 days ago
Type
Full time
Salary
Salary not provided

Related skills

communication negotiation project management leadership

๐Ÿ“‹ Description

  • Define future SMB account servicing model for optimum support via scalable channels
  • Lead implementation of the model with other functions to provide tools and content
  • Manage daily account management operations to deliver monthly, quarterly and annual goals
  • Build and coach a team that is engaged, inclusive and high-performing
  • Develop NPX/AM centre strategy; coordinate training with L&D to build commercial abilities
  • Partner with operations to build local incentive programmes that drive performance

๐ŸŽฏ Requirements

  • Leadership: balance results with employee engagement
  • Team Management: build an engaged team delivering across processes
  • Influence and Negotiation: stakeholder management with resilience
  • Project Management: manage projects with quick response and prioritisation
  • Team work: collaborative across peers and leaders to unlock resources
  • Communication: strong communication skills across channels

๐ŸŽ Benefits

  • Health, family, finance, community, growth, time away and relocation benefits
  • Inclusive, diverse workplace culture
  • Hybrid work arrangement in Manchester
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