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kpi crm salesforce sql excel📋 Description
- Own strategy to deliver partner service and global KPI performance.
- Partner with Product/Tech to roadmap and channel improvements.
- Design framework for Partner Ops managers; monitor performance.
- Manage direct reports with regular 1-1s and reviews.
- Lead updates for SLT and Exec on key issues.
- Be on-call as part of 24/7 rota and drive cross-functional improvements.
🎯 Requirements
- Senior leadership in contact centre/operational leadership at scale.
- Strategic thinker with strong communication and stakeholder influence.
- Experienced in multi-stakeholder management across levels.
- Proven ops background in scaling customer care in international multi-channel.
- Experience leading managers and implementing performance initiatives.
- CRM experience (Salesforce), reporting across systems; Excel pivot; SQL desirable.
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