Head of Lending Operations

📋 Description

• Team Oversight: Lead and manage supplier finance processing for SME clients.
• Performance Management: Monitor SLAs and quality standards.
• Escalation Management: Primary escalation point for complex queries.
• Operational Design: Design workflows for new products with cross-border rules.
• Process Engineering: Improve processing efficiency and automation requirements.
• Scalability: Build automated, scalable processes for high growth.

🎯 Requirements

• Lending Expertise: Knowledge of SME lending and trade operations.
• FX Proficiency: Knowledge of FX products and their use in lending.
• Leadership Track Record: Managed teams in fintech or financial services.
• Analytical Mindset: Strong problem-solving for scalable, efficient solutions.
• Communication: Stakeholder management across Product, Credit, Legal.
• Adaptability: Proactive continuous improvement in evolving product suite.

🎁 Benefits

• Autonomy to shape a department and drive tech change.
• Meritocracy and innovation with clear career progression.
• Global FinTech with diverse teams across 29+ markets.
• Inclusive culture with Women’s, LGBTQIA+, and Veterans networks.
• Hybrid work model with London-based office (4 days in office).