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ai gdpr itil chatbots soc2📋 Description
- Lead and manage globally distributed IT support teams.
- Develop training programs for the Global IT Support team.
- Develop strategic plans to optimize global support operations.
- Lead on enterprise AI tools to reduce tickets and speed resolution.
- Collaborate on ITIL-based incident, change, and problem management.
- Ensure IT support adheres to security and privacy regs (SOC2, GDPR, ISO27001).
🎯 Requirements
- 10+ years IT support experience with 5+ years in a leadership role leading global teams.
- Experience operating a global follow-the-sun model across time zones.
- Drive operational excellence in fast-paced environments through automation and AI initiatives.
- Proven experience leading organization-wide service maturity initiatives with strong change management.
- Experience defining, tracking, and improving metrics (SLAs, CSAT, first-contact resolution, backlog health).
- Security-focused with compliance experience (SOC2, GDPR, ISO27001, NIST_800_171).
🎁 Benefits
- Comprehensive health, dental and vision coverage.
- Retirement benefits.
- Learning and development stipend.
- Generous PTO.
- Commuter stipend.
- Equity-based compensation (subject to board approval).
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