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customer success saas enterprise software apis leadership📋 Description
- Build and lead a multi-region CS org across EMEA and APAC.
- Define and execute international CS strategy with global leadership; localise as needed.
- Own international CS outcomes: health, retention, expansion, and satisfaction.
- Hire, develop, and coach CS managers and ICs; build a global culture.
- Partner with CS, Sales, Product, and Eng to drive the international agenda.
- Establish scalable processes, playbooks, and cadences across time zones.
🎯 Requirements
- Experience leading multi-region CS or Technical Success orgs, including managers.
- Track record scaling CS teams across EMEA/APAC in enterprise SaaS or AI/ML.
- Balance global alignment with regional localisation across markets.
- Strong people leadership; hiring, coaching, and developing managers and senior ICs.
- Experience owning enterprise relationships and driving retention, expansion.
- Strong executive presence with C-suite stakeholders across regions.
🎁 Benefits
- Competitive compensation and benefits
- Flexible working hours
- Generous vacation and parental leave
- Optional equity donation matching
- London office with a collaborative space
- Career growth and leadership exposure
🛃 Visa sponsorship
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