Head of Implementation & Customer Success

📋 Description

• Own end-to-end implementation for government and enterprise deployments
• Lead multi-month rollouts with stakeholders, data migrations, integrations
• Develop repeatable implementation playbooks, frameworks, and project plans
• Ensure go-live readiness and post-launch support for customers
• Drive adoption and long-term success; track adoption, retention, expansion
• Build and lead a high-performing implementation and customer success team

🎯 Requirements

• 8–12+ years in B2B SaaS post-sales roles including implementation
• Experience leading complex enterprise/government deployments with stakeholders
• Proven ability to build and scale implementation or customer success teams
• Strong program management and operational leadership skills
• Excellent communication with executive stakeholders
• Cross-functional collaboration with Product, Engineering, and Sales

🎁 Benefits

• Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi and employee wellness stipends
• Flexible PTO, paid holidays, and mental wellness days
• Competitive parental leave (eligible after 6 months of employment)
• Equity eligibility and other forms of compensation