Added
13 days ago
Location
Type
Full time
Salary
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crm data analytics saas stakeholder management telematics📋 Description
- Manage the customer journey from post-sale onboarding through renewal and expansion.
- Establish global customer lifecycle playbooks and engagement models.
- Drive adoption and ensure measurable outcomes in safety and efficiency.
- Lead global CS and Support, build teams, and set KPIs.
- Design land-and-expand strategies and upsell opportunities.
- Collaborate with Sales, Product, Marketing, and Engineering to align on customer needs.
🎯 Requirements
- 10+ years in CS, account management, or CX leadership.
- Bachelor’s degree in Business/Technology or related field; MBA preferred.
- Proven B2B SaaS, telematics, or fleet tech experience.
- Strong track record in land-and-expand and enterprise growth.
- Experience building and scaling CS teams and processes.
- Excellent strategic, operational leadership and executive communication.
🎁 Benefits
- Flex working arrangements
- Home office reimbursement
- Baby bonus & parental leave top up
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
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