Related skills
kpi reporting data analytics fintech customer success📋 Description
- Define and lead Payoneer’s Global CS strategy
- Operate in a matrix leadership with regional CS Heads
- Balance SMB processes with strategic account management
- Build scalable lifecycle programs: onboarding, adoption, renewals
- Drive retention, NRR/GRR, adoption metrics and churn insights
- Mentor regional CS leaders and foster global CS community
🎯 Requirements
- 10–15+ years in CS, account mgmt, or post-sales leadership
- 5+ years in global or multi-region leadership
- HQ or corporate center leadership experience
- Experience operating in matrix environments
- CS models at scale: segmentation, playbooks, KPI frameworks
- Fintech/payments experience is a plus
🎁 Benefits
- Global, inclusive workplace
- Learning and growth opportunities
- Collaborative, data-driven culture
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