Head of Field Engineering Operations

📋 Description

• Own the end-to-end operational strategy for Field Engineering to scale the org.
• Build, lead, and develop a high-performing Field Engineering Operations team.
• Shape FE organization, defining roles, structures, and engagement models.
• Drive capacity planning, territory design, and resource allocation across FE.
• Own pre- to post-sales lifecycle framework with forecast and go-live tracking.
• Define and maintain FE metrics, dashboards, and health scoring.

🎯 Requirements

• 8+ yrs in ops/strategy for field engineering at high-growth SaaS; 3+ yrs leading teams
• Experience building/scaling ops for pre/post-sales tech teams (Solutions Architects, PS, CSE)
• GTM systems proficiency, esp. Salesforce admin/architecture, custom objects, flows.
• Track record in territory planning, capacity modeling, and comp design for tech field teams
• Systems thinker who identifies leverage points and builds roadmaps to scale FE ops
• Strong analytical instincts; instrument metrics and drive accountability

🎁 Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - mentorship and events that help you build your network and skills.
• Flexible Time Off.
• WFH gear budget to outfit your space.