Related skills
saas apis developer tools pricing sla
{"Description": "
📋 Description
- Lead and scale a global Enterprise Support team across AMER and EMEA
- Build a culture of customer obsession, ops excellence, and continuous improvement
- Own hiring, onboarding, and performance management for the support org
- Define and execute strategy for paid enterprise support, incl. SLAs and pricing
- Build 24/7 human support coverage for premium customers
- Drive product feedback loops and escalate critical issues with urgency
🎯 Requirements
- 12+ years in customer support; 6+ years leading teams; 3+ years managing managers
- Built/scaled enterprise/paid support with SLAs, pricing, service delivery
- Led globally distributed, high-performing support teams
- Deep B2B/enterprise support for SaaS, APIs, developer tools
- Data-driven, metrics-oriented; set goals and measure performance
- Strong cross-functional partner with Sales/GTM; clear communicators
🎁 Benefits
- Salary: $250,000–$320,000 USD
- Equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- SF office space for collaboration
- Visa sponsorship available
🛃 Visa sponsorship
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