Related skills
compliance fraud bpo chargebacks reg e📋 Description
- Own the disputes function end-to-end — strategy, policy, BPO oversight
- Audit the BPO disputes operation, drive quality, accuracy, and SLA compliance
- Build the internal disputes playbook: policies, SOPs, decision trees
- Handle complex disputes directly — fraud, chargebacks, billing errors per Reg E/Z
- Partner with Fraud, Compliance, and Engineering to improve tooling and automation
- Monitor chargeback ratios and escalate trends to leadership
🎯 Requirements
- 5+ years in credit card disputes, chargebacks, or related function
- Deep knowledge of Reg E, Reg Z, and dispute rules; ownership of compliance
- Experience overseeing or partnering with BPO disputes operations
- Strong analytical skills; pull data, identify patterns, and translate into recommendations
- Comfortable cross-functional with Compliance, Fraud, Eng, and external banking partners
- San Francisco-based and in-office 5 days a week
🎁 Benefits
- Meaningful startup equity
- 100% health, vision and dental primary coverage
- Catered lunches
- $250/month commuter benefit
- Parental leave
- 401k plan
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