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crm leadership hospitality kpis sops📋 Description
- Lead and grow the dining concierge function across key markets.
- Set goals, standards, and KPIs for fulfillment quality and member satisfaction.
- Build SOPs, workflows, and escalation paths for triage and fulfillment.
- Develop relationships with top restaurants and dining partners in priority markets.
- Own the dining quality bar with thoughtful recommendations and white-glove execution.
- Partner with Product and AI to automate workflows and scale the operation.
🎯 Requirements
- 7-12+ years in high-end hospitality, dining, concierge, or luxury service.
- Experience leading teams in fast-paced, high-touch settings.
- Deep knowledge of restaurant landscape and VIP client expectations.
- Strong operational leadership; track record building/improving systems.
- Experience managing service quality with metrics; excellent judgment.
- Nice to have startup experience; product/AI collaboration; restaurant network.
🎁 Benefits
- Full Medical, Dental, and Vision coverage.
- 401k Plan.
- $400 Work from Home reimbursement.
- Unlimited Time Off.
- A hybrid environment with flexibility when needed.
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