Related skills
saas instructional design learning & development enablement data-driven📋 Description
- Lead global CX enablement for CS, Support, PS, and Renewals.
- Build and manage Enablement Managers and Instructional Designers.
- Align enablement with CX priorities; drive impact at scale.
- Define enablement roadmap; measure success; ensure scalable programs.
- Partner with senior CX leaders to diagnose gaps and design enablement approaches.
- Oversee learning content, knowledge management, and enablement systems.
🎯 Requirements
- 8+ years in enablement, learning & development, or related roles.
- 3+ years of people management experience.
- Proven experience translating business priorities into scalable enablement strategies.
- Strong ability to partner with senior leaders and influence without authority.
- Experience defining success metrics and using data to measure enablement impact.
- Excellent executive communication and presentation skills.
🎁 Benefits
- Base salary range $194k-$254k.
- Equity, incentive pay and benefits.
- Mental health, wellness & fitness benefits.
- Career coaching & support.
- Inclusive family building benefits.
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