Related skills
data analytics saas change management leadership instructional design📋 Description
- Set vision and strategy for CX enablement across CS, Support, Pro Services, Renewals
- Lead and coach Enablement Managers and Instructional Designers
- Translate CX priorities into a clear enablement roadmap
- Define success metrics and measure enablement impact
- Deliver onboarding, readiness, certifications, and ongoing development programs
- Establish frameworks for consistent enablement across roles and regions
🎯 Requirements
- 8+ years of experience in enablement, learning & development, or related roles
- 3+ years of people management experience
- Experience translating business priorities into scalable enablement strategies
- Strong ability to partner with senior leaders and influence without authority
- Experience defining success metrics and using data to measure enablement impact
- Excellent executive communication and presentation skills
🎁 Benefits
- Base salary range: $194,000-$254,000
- Equity and incentive pay may apply
- Mental health, wellness, and fitness benefits
- Career coaching and support
- Inclusive family-building benefits
- Long-term retirement plans
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