Related skills
machine learning api integration data governance conversational ai predictive analytics📋 Description
- Define and own a multi-year AI roadmap for post-sales
- Architect scalable conversational AI platforms for chat and voice
- Lead AI-driven, proactive support workflows and governance
- Partner with Customer Support, Success and Services to align tech strategy
- Reimagine support workflows with AI agents and copilots
- Drive transition from reactive case management to predictive service
🎯 Requirements
- 10+ years leading AI adoption at scale in similar-sized firms
- Product management experience in IT including discovery, roadmap and delivery
- Deep knowledge of post-sales platforms, data platforms and automation
- Strategic leadership with ability to drive AI value and buy-in
- Excellent stakeholder management and change leadership
- Bachelor's degree required; Master's or MBA preferred
🎁 Benefits
- Equity and stock purchase program
- Flexible paid time off and parental leave
- Fertility and adoption assistance
- 401(k) plan and retirement benefits
- Mental health counseling and comprehensive health coverage
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