Added
less than a minute ago
Location
Type
Full time
Salary
Upgrade to Premium to se...
Related skills
escalation management outsourcing knowledge base bpo partner operations📋 Description
- Build and lead Bastion's partner-focused customer support.
- Define partner support obligations and design the support model.
- Own the operational infrastructure for scalable support.
- Hands-on early: handle escalations and create knowledge resources.
- Evaluate and implement AI-powered CX tooling and automation.
- Base in NYC or open to remote US.
🎯 Requirements
- Lead customer support at scale in a fast-moving environment.
- Manage outsourced teams and vendor relationships.
- Implement AI-powered CX tooling and automation.
- Define scope boundaries and SLA/MSA alignment with partners.
- Build and maintain knowledge bases and internal docs.
- Strong collaboration with partners, product, and engineering.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!