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crm analytics chatbot retention ai📋 Description
- Build AI-first support system focused on quality and automation.
- Lead AI-human support for the most complex user cases.
- Collaborate across Support, AI, Product, CS, Payments, Analytics.
- Develop a quality framework and scalable escalation.
- Launch retention/winback flows with measurable impact.
- Improve VIP support and escalation protocols with CS.
🎯 Requirements
- 3+ years in support, CX, or operations management.
- Experience leading teams and building ops processes.
- English at least B2+.
- Experience with CRM systems and customization.
- Practical experience with chatbot/AI convo flows.
- Analytical, data-driven decisions; ownership.
🎁 Benefits
- Flexible work: Kyiv/Lviv/Warsaw or remote.
- Growth-driven environment with mid/Senior teammates.
- Wellness support and Spiritual Allowance.
- 20 days paid vacation, unlimited sick leave, sabbatical.
- Involvement in social initiatives and volunteering.
- Budget for training and top conferences.
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