Lead & Inspire: Motivate CS team to hit targets; train to sell products.
KPI-Driven Performance: Set, track, exceed metrics like response time and CS.
Customer Experience Advocate: Ensure seamless multichannel comms with brand voice.
Feedback to Action: Turn feedback into actionable insights for marketing.
Tech-Savvy Problem Solver: Master Gorgias & Yuma to streamline support.

🎯 Requirements

2+ Years of Leadership Experience.
Goal-Oriented & KPI-Focused.
Proactive Problem-Solver.
Communication & Engagement Expert.
Sales experience is highly appreciated.
Ecommerce knowledge: analytical, owner/managed or worked in ecommerce.

🎁 Benefits

Complimentary gym memberships and outdoor adventures.
Personal development budget for growth.
Generous paid time off and parental leave.
Home office setup budget.
Strong company culture and network of unique individuals.
Full remote flexibility with Hubstaff transparency.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot